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Frequently Asked Questions
1. What is NSF Certification?
NSF Certification is an assurance of quality and integrity. It states that:
• The system meets the contaminant reduction claims of the manufacturer.
• The system is not adding anything harmful to the water.
• The system is structurally sound.
• Advertising, literature, and labeling are not misleading.
• The materials and manufacturing process do not change.
From extensive product testing and material analyses to unannounced plant inspections, NSF undertakes a complete evaluation of every aspect of a product’s development before it can earn certification. NSF Certification is not a one-time activity – NSF requires regular on-site
inspections of manufacturing facilities, as well as periodic retesting of products against the most current national standards. For the consumer, this allows NSF certified products to be purchased and used with confidence.
The Direct Selling Association (DSA) is the national trade association of the leading firms that manufacture and distribute goods and services sold directly to consumers. Approximately 200
companies are members of the association, including many well-known brand names.
The Association’s mission is “To protect, serve and promote the effectiveness of member companies and the independent business people they represent. To ensure that the marketing by member companies of products and/or the direct sales opportunity is conducted with the
highest level of business ethics and service to consumers.”
The cornerstone of the Association’s commitment to ethical business practices and consumer service is its Code of Ethics, which ensures that member companies will make no statements or promises that might mislead either consumers or prospective sales people. Pyramid schemes are illegal and companies operating pyramids are not permitted to be members of the DSA. Every
member company pledges to abide by the Code’s standards and procedures as a condition of admission and continuing membership in the Association.
DSA-registered since 2010, Multipure’s membership in the DSA means that it is an ethical business that believes in honesty and fairness in its dealings with customers.
3. What does LVCC Membership mean?
The Las Vegas Chamber of Commerce (LVCC) is the largest and most influential business organization in the state of Nevada. With more than 6,000 members, the Chamber is committed to building a strong local economy, strengthening, enhancing, and protecting business. The LVCC is focused on business interests in Nevada and Las Vegas, helping new industries grow and encouraging job creation. The LVCC continues to support efforts to entice people to relocate to
Las Vegas and start new businesses in Nevada’s low tax business climate.
Multi-Pure’s membership in the LVCC means that it encourages local economic growth and hiring, and uses its position as a strong Las Vegas-based business to strengthen and promote the local
The Better Business Bureau (BBB) is an organization dedicated to advancing marketplace trust.
The BBB accomplishes this mission by:
• Creating a community of trustworthy businesses.
• Setting standards for marketplace trust.
• Encouraging and supporting best practices.
• Celebrating marketplace role models.
• Denouncing substandard marketplace behavior.
Multipure’s membership in the BBB is an assurance of its trustworthiness as a business and its use and support of the best business practices.
5. Are Multipure Drinking Water Systems certified to reduce contaminants of health concern?
Multipure’s Drinking Water Systems have been tested and NSF certified under NSF/ANSI Standard 42 for reduction of aesthetic contaminants, and Standard 53 for reduction of contaminants of health concern. The replacement filters are also tested and NSF certified.
6. What contaminants are Multipure Drinking Water Systems NSF certified to reduce?
Multipure Drinking Water Systems have been tested and certified by NSF for the reduction of the following contaminants/substances
(*99% is the maximum rate of reduction certified):
• Aesthetic Effects (ANSI/NSF Standard 42)
- Chlorine by > 99%
- Particulate matter down to 0.5 micrometer, submicron (Class I)
• Health Effects (ANSI/NSF Standard 53)
- PCB (Endocrine Disrupter)
- Chlordane (Endocrine Disrupter)
- Toxaphene (Endocrine Disrupter)
- 1,1-Dichloroethane (Endocrine Disrupter)
- Volatile Organic Chemicals
- Arsenic V (MP880 Series)
7. Are the Multipure Drinking Water Systems also certified or registered by the states of California, Iowa, Wisconsin,
Massachusetts, and Colorado, who have drinking water programs?
Multipure Drinking Water Systems have been certified or registered by the states of California, Iowa, Wisconsin, Massachusetts, and Colorado.
8. Is there a warranty/guarantee?
Multipure demonstrates confidence in its Drinking Water Systems by providing a 90 day money-back guarantee. In addition, all Drinking Water System housings have a lifetime warranty, and all system accessories are warranted for 12 months.
9. Can the Multipure Drinking Water System be used during an emergency, or when the water is turned off?
Yes, you can hand pump or siphon water through the Multipure unit during an emergency situation. Complete instructions are available from Multipure.
10. Can the Multipure Drinking Water System be connected to an automatic ice-maker?
Yes. Multipure below counter Drinking Water Systems can be connected to any type of water dispenser or ice maker.
11. Does the system remove the natural, healthy trace minerals such as calcium, magnesium, or potassium?
No, Multipure Drinking Water Systems leave in the healthful, naturally-occurring minerals.
12. Why did Multipure design the filter to take out contaminants like VOCs but not the natural minerals?
Minerals are totally dissolved in solution and do not have an actual physical size; thus, the minerals pass through the filter unchanged.
The materials used in Multipure Drinking Water are specially selected for their ability to react with the chemicals in the water but not with natural minerals. The ability to leave the natural, healthful minerals in while reducing harmful contaminants was a vital factor in the development of Multipure’s Solid Carbon Block Filter. The medical community has always maintained that certain minerals are essential for a healthy body, and a study by the World Health Organization Workshop found that drinking water with high levels of beneficial, healthful minerals may reduce the risk of heart disease.
13. If the unit does not remove minerals, how does it take out lead?
Multipure’s Solid Carbon Block Filter allows certain dissolved impurities, such as lead and chemicals, to adsorb to the filter surface. Adsorption (as opposed to absorption) is defined as “the adhesion in a thin layer of molecules to the surface of solid bodies with which they are in contact” (Webster’s Collegiate Dictionary). Thus, the solid carbon block is like a magnet that lead molecules adhere to.
14. If a filter can take out Chlorine, can it also take out Trihalomethanes (disinfection by-products)?
Multipure Drinking Water Systems have been tested and certified to reduce Chlorine and Trihalomethanes. However, not all filters certified to reduce Chlorine can reduce Trihalomethanes (although some disreputable companies would have you believe so!). Chlorine is a substance that is relatively easy to treat. But, chlorine that has interacted with organic material to form Trihalomethanes (thus having a completely different molecular structure) is difficult to remove. Consumers must check with NSF (or their state health department if their state certifies water filters) to see if a non-Multipure filter is certified for Trihalomethanes or VOC reduction.
15. How often do the filters need to be changed?
Filter life will vary in direct proportion to the amount of water used and the type and level of impurities in the water being processed. It is recommended that the filter be replaced as soon as one of the following occurs: (a) the unit’s rated capacity is reached; (b) a year has passed since the filter was installed; (c) the flow rate diminishes (which occurs when the filter becomes clogged with particulate matter); or (d) the filter becomes saturated with bad tastes and odors. The filters cannot be back-flushed or rinsed-and-reused.
16. Can hot water be run through the filter?
The biggest problem with hot water is the sloughing off of chemicals/compounds which had been adsorbed to the filter surface. Heat causes the carbon pores to open up, reducing the filtering effectiveness, and resulting in lead or chemicals being released into the water. This performance degradation occurs even though hot water is usually below 212 degrees F, and therefore not hot enough to alter the raw materials or cause damage to the filter itself. If someone does run hot water through the filter, immediately run cold water through the filter for at least 3 minutes, to cool and flush its contents. Do not drink hot water passed through the filter.
17. If I leave on vacation, do I have to disconnect my filter?
Do not allow water to sit in the unit for extended periods of time (10 or more days). If the unit will sit, unused, for 10 or more days, drain all the water from the system and remove the filter. Upon your return, reconnect the filter for normal use.
This is an important video. If you are here, you should watch it!
Have a water question? Ask here, I will find the answer. If you are concerned about your H2o quality, or filter information, or just general questions. Do you have a question you would like to ask Kat? Ask them here, and if I do not know the answer, I will personally do all the research and answer your question in an unbiased fashion.
Tips for finding local water quality information, do a search for your area using words like ,”Indiana water quality information” This should lead you to the available public information for your specific area. Once you find what is contaminating your water, look at the filter you are considering, they should list what contaminates are removed. If the contaminate you want to remove is not found, try another filter. Once you think you have the right filter, go to the NSF.org site to see if your choice is certified. Filter companies can claim they remove anything, but NSF certification backs that claim up!
Food and water watch has put together a video and guide for safe tap water and how to chose a water filter.
Take Back the Tap Guide to Safe Tap Water
Tap water is tested more frequently for safety concerns than bottled water, but the water quality reports issued by local utilities can be confusing to read. Use this guide to help understand these reports and why they are important. Then get tips on finding the right filter for your household tap water based on the water quality in your area.
Get the Facts
- Bottled water is not safer than tap water.
- Your water utility monitors and treats your drinking water according to federal standards authorized by the Safe Drinking Water Act of 1974.
- In 1996, Congress added a requirement that utilities must notify the public about any regulated contaminant detected in the water supply, as well as any water quality violation.
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